Privacy Policy
1. Purpose
This Privacy Policy outlines how Placed Global collects, uses, discloses, retains, and protects personal information of its employees, clients, and third parties, in line with the Republic Act No. 10173 (Data Privacy Act of 2012). Privacy is embedded in our service design and operations as part of our commitment to security, transparency, and trust.
2. What Personal Information We Collect
We collect the following types of personal information depending on the relationship:
• Staff: Names, addresses, contact information, next of kin, employment and payroll details.
• Clients or Client Systems: Customer data such as names, contact details, addresses, financial information, insurance records, and sensitive personal data.
3. How We Collect Personal Information
We collect personal data via:
• Direct interactions (e.g., job applications, onboarding)
• Client-provided platforms and software (CRM, VOIP, timesheets)
• Secure file sharing platforms (e.g., Dropbox, Google Drive)
• Email and messaging platforms approved by Placed Global
• Public sources or as required by law
4. How We Use Personal Information
We use personal data to:
• Deliver BPO services to our Clients and manage their staff data
• Process payroll, attendance, benefits, and statutory compliance
• Fulfill government and audit requirements (e.g., statistical surveys, tax, health data)
• Improve operational processes and system analytics
• Protect client systems and prevent fraud
5. Disclosure of Personal Information
We may disclose your personal data to:
• Clients who own the underlying data
• Placed Global personnel performing support tasks
• Regulatory bodies if legally mandated
• Third-party service providers under confidentiality agreements
• In emergency cases (e.g., health, law enforcement, fraud prevention)
All disclosures are made only when necessary and are governed by internal access control and documented approval processes.
6. International Transfers
As an offshore service provider, Placed Global ensures that all transfers of personal data to the Philippines or other jurisdictions are governed by data transfer agreements and security controls and applicable international laws. Client and data subject interests are protected at all times.
7. How We Store and Retain Information
Personal information is stored using secure, cloud-based infrastructure. Data is encrypted, monitored, and access controlled. USBs and external storage are restricted. Retention periods follow our Data Retention Policy and are determined based on business need, legal requirements, and client agreements. When data is no longer required, it is securely deleted or anonymized.
8. Data Subject Rights
You may have rights under applicable laws (e.g., DPA 2012, GDPR) including:
• Right to access your data
• Right to correct inaccuracies
• Right to deletion (when no longer needed)
• Right to object to or restrict processing
• Right to file a complaint with a regulatory authority
To exercise your rights, please contact our please contact our Information Security Team at hello@placedglobal.com
9. Privacy Governance and Roles
Our Privacy Officer oversees Placed Global’s compliance with privacy laws. Responsibilities include policy enforcement, breach response, data protection training, and working with clients to ensure shared obligations are met.
10. Breach Notification and Incident Response
We maintain a Data Breach Response Plan. In case of suspected or confirmed breaches involving personal information, we will:
• Notify affected individuals and clients promptly
• Alert relevant data protection authorities if required
• Contain, investigate, and mitigate the breach
• Record the event in our ISMS and audit logs
11. Changes to this Policy
We may revise this Privacy Policy to reflect changes in regulation or operations. We recommend reviewing it regularly. Substantial changes will be communicated through our website or client contact.
12. Contact Information
For questions, requests, or complaints related to privacy or data protection:
Information Security Team
hello@placedglobal.com
This Privacy Policy outlines how Placed Global collects, uses, discloses, retains, and protects personal information of its employees, clients, and third parties, in line with the Republic Act No. 10173 (Data Privacy Act of 2012). Privacy is embedded in our service design and operations as part of our commitment to security, transparency, and trust.
2. What Personal Information We Collect
We collect the following types of personal information depending on the relationship:
• Staff: Names, addresses, contact information, next of kin, employment and payroll details.
• Clients or Client Systems: Customer data such as names, contact details, addresses, financial information, insurance records, and sensitive personal data.
3. How We Collect Personal Information
We collect personal data via:
• Direct interactions (e.g., job applications, onboarding)
• Client-provided platforms and software (CRM, VOIP, timesheets)
• Secure file sharing platforms (e.g., Dropbox, Google Drive)
• Email and messaging platforms approved by Placed Global
• Public sources or as required by law
4. How We Use Personal Information
We use personal data to:
• Deliver BPO services to our Clients and manage their staff data
• Process payroll, attendance, benefits, and statutory compliance
• Fulfill government and audit requirements (e.g., statistical surveys, tax, health data)
• Improve operational processes and system analytics
• Protect client systems and prevent fraud
5. Disclosure of Personal Information
We may disclose your personal data to:
• Clients who own the underlying data
• Placed Global personnel performing support tasks
• Regulatory bodies if legally mandated
• Third-party service providers under confidentiality agreements
• In emergency cases (e.g., health, law enforcement, fraud prevention)
All disclosures are made only when necessary and are governed by internal access control and documented approval processes.
6. International Transfers
As an offshore service provider, Placed Global ensures that all transfers of personal data to the Philippines or other jurisdictions are governed by data transfer agreements and security controls and applicable international laws. Client and data subject interests are protected at all times.
7. How We Store and Retain Information
Personal information is stored using secure, cloud-based infrastructure. Data is encrypted, monitored, and access controlled. USBs and external storage are restricted. Retention periods follow our Data Retention Policy and are determined based on business need, legal requirements, and client agreements. When data is no longer required, it is securely deleted or anonymized.
8. Data Subject Rights
You may have rights under applicable laws (e.g., DPA 2012, GDPR) including:
• Right to access your data
• Right to correct inaccuracies
• Right to deletion (when no longer needed)
• Right to object to or restrict processing
• Right to file a complaint with a regulatory authority
To exercise your rights, please contact our please contact our Information Security Team at hello@placedglobal.com
9. Privacy Governance and Roles
Our Privacy Officer oversees Placed Global’s compliance with privacy laws. Responsibilities include policy enforcement, breach response, data protection training, and working with clients to ensure shared obligations are met.
10. Breach Notification and Incident Response
We maintain a Data Breach Response Plan. In case of suspected or confirmed breaches involving personal information, we will:
• Notify affected individuals and clients promptly
• Alert relevant data protection authorities if required
• Contain, investigate, and mitigate the breach
• Record the event in our ISMS and audit logs
11. Changes to this Policy
We may revise this Privacy Policy to reflect changes in regulation or operations. We recommend reviewing it regularly. Substantial changes will be communicated through our website or client contact.
12. Contact Information
For questions, requests, or complaints related to privacy or data protection:
Information Security Team
hello@placedglobal.com